Terms and Conditions

Many countries have changing policies regarding incoming mail from the Canada. Therefore, it is the responsibility of the buyer, you, to ensure that your country is accepting parcels from Canada at the time of purchase in order to avoid lost packages or extreme delays. 

Additionally, you must be aware of what is allowed through customs into your country. We can ship our Canadian made items anywhere but we cannot guarantee that all of our products are customs approved within your country. We are not responsible for customs removing said items.

Thank you for doing your part.

Welcome to Handmadebytom! By accessing or using our website, you agree to be bound by the following terms and conditions. If you do not agree, please do not use our services.

By using our website and purchasing our products, you agree to comply with and be bound by these terms.

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.

• All orders are subject to acceptance by Handmadebytom.
• Prices are listed in [CAN $] and are subject to change without notice.
• Payment must be made in full at the time of order. 

• We ship to North America.  Shipments outside of North America will need to be quoted to you.
• Delivery times are estimated and may vary. We are not responsible for delays caused by carriers or unforeseen circumstances.

All sales are final. I do not offer refunds or exchanges for any products or services sold.

Refunds are only offered to customers and to customers that receive the wrong items or damaged items. If any of these apply, please contact me with photos of wrong/damaged items and I’ll sort that out for you.

To the fullest extent permitted by law, Handmadebytom is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

These terms are governed by the laws of [Alberta/Canada]. Any disputes will be resolved in the courts of [Alberta/Canada].

Handmadebytom reserves the right to update or change these terms at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the new terms.

Handmadebytom does not accept returns. Handmadebytom will, of course, work with you if there is a major complication or error on our part.

1. Check your tracking number. 
2. Check the location of your package.(Please remember that your item can remain in Customs for some time, but there is nothing that Handmadebytom can do to speed up this process.)
3. If you have already contacted the your mail delivery service and still need further assistance, Handmadebytom is happy to try and help you. If you have already started a claim with your postal service, please provide us with the claim number, along with your name, order number, and date of purchase. Handmadebytom will do our best to assist you.
   Please understand that while Handmadebytom does its very best to make the shipping process straightforward, after packages are delivered to Canada Post, they are out of my control. Once the package leaves my hands, it is technically your property, meaning that I am not able to assist you in the claim filing process, Handmadebytom does not have the capability to control the location of your package.
   

Damaged goods must be reported to me within 48 hours of the delivery date for a refund to be issued.

A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to me with the report. (Email to tomkostiuk@mac.com) 

Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will interfere.

Refund or exchange of product will be discussed on a case to case basis.

Handmadebytom is not responsible for tax or customs charges. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.

As a small, artist-owned business, Handmadebytom works continuously to keep up with new products, regular shop restocking, and customer requests. Handmadebytom tries to update the shop every 1-3 months with multiples of items ranging from popular product restocks to smaller updates of new designs.

If you have something you want to see in the next update, let me know! I''ll try to work it in.